The objective is to go an extra mile and ensure customer in achieving their goals for 100% success in implementation of the software package. To augment this service quality, there are four distinct levels as under to maintain better online customer relationship management:

BRONZE : The product is delivered for installation by client while E-mail assistance is available for 5 days i.e. Monday to Friday between 10 hr to 17 hr except on National and State holidays.

SILVER : The product is delivered with free installation along with E-mail assistance for 6 days i.e. Monday to Saturday between 10 hr to 17 hr except on National and State holidays. Implementation shall be done on chargeable basis with hand on training for the user.

GOLD : The product is delivered with installation,implementation and training on chargeable basis along with E-mail support on 6 working days between 10 hr to 17 hr except on National and State holidays.

PLATINUM : The product is delivered with installation implementation and training as well as need based customisation on chargeable basis for unique solution.All 52 weeks round the clock assistance through e-mail.